vB
vutivi B
1 reviews | Active since Mar 2015
10 Mar 2015, 17:19
authorisation for specialist
First time I submitted authorisation form, I was informed that it was not complete, I managed to get a second form from the doctor I was still told that it's still incomplete. I personally called just to found out what's required. I was told that when I get the icd code and specialist number I will be assisted, yesterday I got those things today I'm told that it's incomplete with different things. Why was not told everything in a first place. When I call today I was told that they won't be able to assist again I must understand. I'm feed up.
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Discovery Health's replyOfficial
12 Mar 2015, 17:11Hello vutivib98,
Thank you for your comment.
The intent of the Specialist Benefit on your chosen plan type is to assist members when they need to visit a specialist out-of-hospital, for a pre- or post-operative hospital visit. The General Practitioner (GP) must request a specialist referral approval prior to the visit and provide us with all the relevant clinical information. I confirmed that this information was not received and we have since been in contact with the doctor. I emailed you the details of your request and you are welcome to contact me directly should you have any concerns.
Kind regards
Rishana
Thank you for your comment.
The intent of the Specialist Benefit on your chosen plan type is to assist members when they need to visit a specialist out-of-hospital, for a pre- or post-operative hospital visit. The General Practitioner (GP) must request a specialist referral approval prior to the visit and provide us with all the relevant clinical information. I confirmed that this information was not received and we have since been in contact with the doctor. I emailed you the details of your request and you are welcome to contact me directly should you have any concerns.
Kind regards
Rishana
Discovery Health's reply12 Mar 2015, 17:11
Official
Hello vutivib98,
Thank you for your comment.
The intent of the Specialist Benefit on your chosen plan type is to assist members when they need to visit a specialist out-of-hospital, for a pre- or post-operative hospital visit. The General Practitioner (GP) must request a specialist referral approval prior to the visit and provide us with all the relevant clinical information. I confirmed that this information was not received and we have since been in contact with the doctor. I emailed you the details of your request and you are welcome to contact me directly should you have any concerns.
Kind regards
Rishana
Thank you for your comment.
The intent of the Specialist Benefit on your chosen plan type is to assist members when they need to visit a specialist out-of-hospital, for a pre- or post-operative hospital visit. The General Practitioner (GP) must request a specialist referral approval prior to the visit and provide us with all the relevant clinical information. I confirmed that this information was not received and we have since been in contact with the doctor. I emailed you the details of your request and you are welcome to contact me directly should you have any concerns.
Kind regards
Rishana