KK
Kathy K

1 reviews | Active since Jun 2013

24 Nov 2020, 11:07

AUTHORISATION FAILS - NOT SKILLED DOCTOR ON PANEL OF MEDICAL PROFESSIONALS

Never in my long life have I experience such incompetence in any Company like your one # Discovery you are the worst Company ever, Like the saying goes the Company is measured by how they pay out, Well, My Sister Laura Obery was unfortunely in an accident on saturday and still awaiting approval from the medical aid company to perform her much needed operation to put her body together again, The delay is , the panel surgeon is not skilled to perform the surgery, NOW what, what has she been paying for for years and years and years, to cover herself and family in the eventuality of a medical emergency and yet, NOW they not willing to honour their side of the deal, It is OK to pay all these years, but never try and claim, Not going to happen , DISCOVERY you shoud be ashamed of your service and how you treat your customers when they need you most, People be aware. THIS IS ********* and ******** AS her sister ( she does not have a voice right now) , I will expose this to the world on social media if she does not get her surgery apporved today

0
Replies (3)
Discovery Health
Discovery Health's reply24 Nov 2020, 11:09
Official
Dear Kathy
 
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
   
Regards 
Discovery Health Servicing Team
KK
Kathy K's update24 Nov 2020, 14:14
Reviewer Update
Why do we have to use Hello Peter to get approval, when hospital, doctors motivation and all of the whistles and bells was put in place on Sunday already, It is not her fault that you do not have the correct surgeons on your panel , this is malpractice , I hope she is going to sue you for pain and suffering, Sort it out now, Why must she pay out of her pocket to get them to perform the operation, What *******.
Discovery Health
Discovery Health's reply26 Nov 2020, 08:30
Official
Dear Kathy
 
Please check your emails for feedback from us.
 
Regards
Discovery Health Servicing Team