KS
Kagiso S

1 reviews | Active since Apr 2025

04 Jun 2025, 10:17

Authorisation DELAYS EVRYTIME

The fact that I’m writing a second review for the same medical aid scheme is really unfair, with the same problem again. I fail to understand how one has to struggle every time to get authorisation from Discovery. There honestly has to be a way to deal with these kind of things. Having to wait 4-7days for Authorisation is inhuman when you have someone who has to get medical attention. Maybe you should consider also letting us pay our premiums 4-7days late since have to struggle to get your services.

0
Replies (4)
Discovery Health
Discovery Health's reply04 Jun 2025, 12:12
Official
Dear Kagiso S

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible. 

Regards Discovery Health Servicing Team
KS
Kagiso S's update04 Jun 2025, 15:26
Reviewer Update
Still haven’t received help with this. The surgery was booked for tomorrow morning by the Doctor. What must happen now?? This is really unprofessional of you guys and we still haven’t received authorisation approva.
KS
Kagiso S's update05 Jun 2025, 12:37
Reviewer Update
It would be very helpful for you to actually respond once you’ve promised to do so. I haven’t received any communication since I’ve posted my review. This is really inhuman
Discovery Health
Discovery Health's reply05 Jun 2025, 20:05
Official
Dear Kagiso S

We have been in touch with you to answer your comments.

Regards
Discovery Health Servicing Team