Authorisation

It really is sad to be writing this bad review about Discovery Health. But working and calling Discovery Health was not a pleasant experience. Medical Aids are there to help people, not put them under financial strain. There was no communication from Discovery Health. My doctor phone and said: “Sorry, your medical aid did not authorise your procedure.” No explaination, no message, no e-mail from Discovery’s side. When I phoned, I was told that my request will take 4-7 days to be processed, but my procedure was the next day. I pay my installment every month, but my request falls to the back of the line, this is not fair, not for the price I pay every month. Discovery is just in it for the money, they don’t care about the people. I thought that when I have a medical aid, I’ll be cover, but I am still exposed and left to pay formy medical expenses myself. So sad!!!