Authorisation

No one seems to give me a straight answer in how they can help me always referring back to the Dr. I called discovery on the 5th of November telling them I have a delima my soon needs to do an operation but the issue is I'm on key care and bother Dr are on the list but not the hospital. I was advised to get a specialist that can assist who is in the same hospital that they cover which was not an issue for me as long as he gets help, the gentle man I 1st spoke too asked what kind of specialist I need. I provided the details he said he will send me recent list for my area only to send 1 name for a doctor who is not even working there anymore but yet list was recent I had to call back to explain that this Dr that was provided is not available only to be given a number of a Dr who is working in the previous Dr rooms to ask if they are on key care I thought list were updated and why am I asking around if they need to have this on the system... Nonetheless Monday I called the Dr only to be told he is not on key care I still have the same issue of No Dr in there hospital that can assist I called today at 16:15 spoke to a lady by Sharper to say I still have an issue I have Dr who are on your list that can assist with the operation the issue is the Hospital what should one do because time is not on my side All she said is that the Dr should write a motivation that will be considered and it's not a guarantee that they will help Now what I am failing to understand is why are they making their issue of not having specialist in their choice of hospitals available to assist? I am willing to do what they want but they don't have the resources from their side to assist This is definitely also on their system if it's updated to know who is available and not and the hospitals so what more do they want So are they saying the doctors should carry all their equipment to another hospital were a child will need special attention after surgery and daily visits because they can find me a hospital and specialist? I find it very unfair for me to be doing the run around and calling whole they have that on their disposal I never wanted my child to have craniosynostosis or to be going surgery no one plans for this and no one needs to be going through this and fighting with the medical aids too I'm so disappointed