Auth for consulting eye specialist.

I am a high risk eye patient and wanted to go for my yearly eye appointment with my eye specialist as I have been doing past 9 years. But my auth was turned down with result in me canceling my appointment. Just then they all of sudden sent Auth for the date I canceled. With long phone calls I got a letter stated this Auth no is valid for a month and therefor I scheduled a new appointment within this time frame. I m on the key care core option and they said on Auth letter that specialists will be paid out of my specialist benefit. After consultation they refuse to pay the specialist saying I don't have money in my savings account, but, key care options don't use savings. So my call and WhatsApp chats began again trying to find out why specialist don't get paid. They said again because of insufficient funds in savings. I really need valid answers from discovery as it seems they don't know their product and also the why they handled Auth to see an eye specialist was extremely *********** like they don't care. And also I would like to know why all of a sudden Auth for Eye Specialist, do they want me to go blind first and how would they handle such an emergency then? I just have one eye left, other is already blind. Now why do they treat me like they don't care, and like they don't going to pay the bills? I'm concidering leaving Discovery and will never again tell people to join Discovery. I'm a pensioner and don't have the energy more to do their work for them. This nonsense and lack of empathy has to stop, I'm an elder person and is with Discovery since 2012, and was before in 1997 till 2001 as well. I never depleted anything and I just don't want to think on how Discovery will treat hospital admit ions if they cannot even get a normal consultation right. I want you to pay the eye specialist as you said on Auth letter and also I need reasons for this utmost difficult Auth process. I'm sure you won't pay my GP either when I have to go for script renewal. You want a new script every 6 months, beware if you don't pay my GP then. I'm very dissatisfied with Discovery Health.