Attention Adrienne Gore!!

Discovery have done it again from a service point of view. This is not my 1st post about the SAME problem which just serves to show how little Discovery can provide service to Deaf and hard-of-hearing clients, and how ******** the staff are of matters relating to Deafness and how Discovery have made no attempt to be inclusive for people who cannot use the phone. I wrote an email to claims@discovery because I couldnt find a customer care email. I wrote requesting how I could do a pre authorisation on line as I CANNOT use the phone. I ask them NOT to phone me because I cant manage on the phone. Lo and Behold they phone me and a friend takes my call and explains the situation to the caller. She was told by Discovery staff that doing an alternative way for pre - authorisation is NOT an option!! So... Discovery what are my options as a customer who cannot take calls. who ends up swearing at the stupid Bots who NEVER understand what you are requesting in plain simple English. I need to get pre-authorisation for surgery - so what and how must I get equal service from Discovery?? do you not [provide simple alternative options for those who cannot use the phone? I bet you that someone from the complaints dept will phone me regarding this complaint as they did when I complained previously about this challenge!!