GS
Gwen S
1 reviews | Active since Sept 2015
22 Jan 2020, 13:35
Attempting to get MSA Balance refunded
I have been trying to get my MSA balance paid out 07/01/2020. According to their very first email, would take 2-3 working days. Between procrastination, denying that they received information (even after their electronic system generated confirmation of receipt was sent to them). 13 days later they are still procrastinating and cannot advise when I will receive my money. Discovery however are MUCH QUICKER when they are demanding payment from their members....
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Replies (3)
Discovery Health's replyOfficial
23 Jan 2020, 08:50Dear Gwen
Your concerns are important to us and we will be in touch soon with an answer to your comments.
Regards
Discovery Health Servicing Team
Your concerns are important to us and we will be in touch soon with an answer to your comments.
Regards
Discovery Health Servicing Team
Discovery Health's reply23 Jan 2020, 08:50
Official
Dear Gwen
Your concerns are important to us and we will be in touch soon with an answer to your comments.
Regards
Discovery Health Servicing Team
Your concerns are important to us and we will be in touch soon with an answer to your comments.
Regards
Discovery Health Servicing Team
Discovery Health's replyOfficial
24 Jan 2020, 11:56Dear Gwen S
We have been in touch with you to answer your comments.
Regards
Discovery Health Servicing Team
We have been in touch with you to answer your comments.
Regards
Discovery Health Servicing Team
Discovery Health's reply24 Jan 2020, 11:56
Official
Dear Gwen S
We have been in touch with you to answer your comments.
Regards
Discovery Health Servicing Team
We have been in touch with you to answer your comments.
Regards
Discovery Health Servicing Team
GS
Gwen S's updateReviewer Update
24 Jan 2020, 14:06Yes.. with answers and comments - ongoing since 07/01/2020 with everything promised "in 2-3 days" - I received an email stating that the refund was now approved (as of 17/01/2020) and would be refunded in (yes you can guess - 2-3 days from the 17th) and of course.. now 7 days from the confirmed date. No payment has yet been received. I suppose it will take yet another 2-3 days to answer this one too. Such diabolical service!!!!!
GS
Gwen S's update24 Jan 2020, 14:06
Reviewer Update
Yes.. with answers and comments - ongoing since 07/01/2020 with everything promised "in 2-3 days" - I received an email stating that the refund was now approved (as of 17/01/2020) and would be refunded in (yes you can guess - 2-3 days from the 17th) and of course.. now 7 days from the confirmed date. No payment has yet been received. I suppose it will take yet another 2-3 days to answer this one too. Such diabolical service!!!!!