Attempted Entrapment by Discovery Consultant

Update: No one at Discovery Health has contacted me as promised in the above comment. I have however received a response to their appeal action. They have conducted a so-called internal investigation, and once again, they are falsely accusing me of having an undisclosed condition. To be clear, I have never been diagnosed with this condition, nor have I ever received formal treatment for it. Despite using manipulative and leading questions in their initial communication, Discovery is standing firm on their baseless accusations.

This entire process has been both exhausting and absurd. Discovery’s insistence on fabricating conditions rather than supporting their members is not only *********—it’s also nonsensical. I stand by my decision to leave Discovery and caution anyone considering them to be extremely wary of their deceptive practices.

No emails received from Discovery today.

Your latest demand for payment is completely outrageous. After falsely accusing me of having a pre-existing condition I was never diagnosed with, attempting to entrap me with leading questions, and unjustly altering the terms of my contract, you now have the audacity to demand money from me?
Let me be absolutely clear: I owe Discovery nothing. You, on the other hand, have failed to honour your obligations, engaged in deceptive practices, and left me no choice but to terminate my membership at that time. If anything, I should be demanding a refund for the money I paid for a service that was never fairly provided.

As I need medical aid and Momentum’s sign-up procedure cannot be done online, and their consultants cannot call outside of my working hours, as a test, I app**** to rejoin Discovery with the hopes that I would be treated better, as I have used Discovery for years before their practices were revealed to me. And of course, your behaviour is just as bad - if not worse.
This is yet another example of Discovery’s ********* behaviour. I will not be making any payment, and I expect immediate confirmation that there is no outstanding balance. Any further harassment regarding this matter will leave me with no choice but to escalate this to the relevant regulatory bodies and legal avenues.