Atrocious Service from Discovery Call Centre

I tried to get hold of Discovery Health on 2022-12-12 on the phone number published on their website ***. I was on the call for 1 hour, 22 minutes and 29 seconds, and then gave up. I am really not prepared to hold on for longer than half an hour, but endured 1 and a half hours - without being assisted by a Discover agent.

Due to the atrocious service I have received from Discovery, I have decided to cancel my Membership, but I am not even able to do so.