Atrocious response and service, possible information Leaks at Discovery ?

I am trying to transfer from a company paying client to a private client. This requires that I sign a debit order directly with Discovery which I queried as I have no faith in the debit order process. During this query process lo and behold I get a request from Nedbank (kudos to Nedbank) to authorise a debit order from a third party - is this a co-incidence.... I think not!

When trying to raise this with Discovery to understand how this occurred (considering the state of *******ion in SA) and to see how it can be prevented in future I spoke to their Business Consultant Tokkie Kasselman who was completely un-interested and merely referred me to the call center. He was not forthcoming with any other persons contact details but suggested we report it to the bank (which I have to Nedbanks ***** dept) and to let them investigate - in other words (in my interpretation) it is not their problem, they do not care and are trying to pass the buck to Nedbank - who actually did their job correctly! Makes me question where in Discovery is the information being leaked and why are Discovery not interested in uncovering the leak.

The lack of interest, the incredible blank wall to investigate a problem and the lack of flexibility shown by Discovery is atrocious to say the least. They are clearly not interested or concerned with their customer's information security or their customers opinions and problems .