Atrocious Customer Service

<p>Discovery Health South Africa</p> <p>My mum is a cancer terminal conditions patience, currently hospitalized abroad. I have been calling and e-mailing Discovery health CSC for the past three months in order to understand if she will be covered or not with her current Discovery medical plan at the end of her exclusion period. First of all it looks like no one is takinf note of the conversations with customers, I have to explain the all story everytime (ridicolous) and most important, before end of exclusion period no information can be given. So they expect me to fly a critical conditions patience from one side of the world to another, not knowing if she will be attended or not.... Shocking Customer Service, Third World Company.</p> <p> </p> <p>Mario</p>