Atrocious

It is physically nauseating to think of the atrocious approach to communication Discovery Health takes. Sending out annual blanket emails to 3.5m people and seeing that as enough to keep their members to the changes they make. Policy, Service, Product changes, doesn't matter .. and try to fight it afterwards … it's like they take Master classes in how to dodge responsibility, accountability and financial liability.

Require emergency procedures? Make ****** sure their fine print hasn't changed because apparently not even the doctors who perform said procedures are aware that now the client would have to pay where before, it was included as basic cover.

Discovery you disappoint on a Gregorian scale. You make billions in revenue but picking up the phone to call your clients does not fit into your sustainable business model? There is no deeper sense of ********* business practice to assume your clients just know certain basic services are changed to suite your "operating model".

Will they take ownership? I sure as hell doubt it, but let's see ...