************** at its best

Item: Discovery Health
Rating: 1
Author: Nokulunga B

The worst in the industry. ************** because I'm a new member who has never been without medical aid. I have an abscess on my neck that needs surgical intervention and I am not getting authorization due to being a new member. Top it off, I have no waiting period and discovery will take a premium come month end.

Helpful (0)

Replies (4)

Discovery Health's replyOfficial

06 Jan 2026, 09:53

Dear Nokulunga B

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.

Regards

Discovery Health Servicing Team

Discovery Health's reply06 Jan 2026, 09:53

Official

Dear Nokulunga B

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.

Regards

Discovery Health Servicing Team

Nokulunga B's updateReviewer Update

06 Jan 2026, 19:15

Please do because this is unforeseen. I have an issue that requires serious medical attention. It will be deception on your part because you gave me no waiting period.

Nokulunga B's update06 Jan 2026, 19:15

Reviewer Update

Please do because this is unforeseen. I have an issue that requires serious medical attention. It will be deception on your part because you gave me no waiting period.

Nokulunga B's updateReviewer Update

06 Jan 2026, 19:18

Also, this is not a preexisting condition. You cannot refuse authorization.

Nokulunga B's update06 Jan 2026, 19:18

Reviewer Update

Also, this is not a preexisting condition. You cannot refuse authorization.

Discovery Health's replyOfficial

19 Jan 2026, 06:41

Dear Nokulunga B

We have been in touch with you to answer your comments.

Regards
Discovery Health Servicing Team

Discovery Health's reply19 Jan 2026, 06:41

Official

Dear Nokulunga B

We have been in touch with you to answer your comments.

Regards
Discovery Health Servicing Team