Assistance for booking in hospital and surgery!!!!!!!

<p>My mom's medical aid number is ********** 81. She UPGRADED her medical aid from Keycare to Essential delta saver on November 2016. She NEEDS to get hip surgery tomorrow morning 27 July 2017. Now they tell her that she has not been on the medical aid for 9 month's. She can BARELY walk at this moment and is walking with crutches and cannot wait any longer for this operation. She IS more than 9 month's on discovery, she was just on a different plan. Can someone please assist ASAP. She needs to be booked in TODAY!!!!! We wanted to do the booking yesterday which was sunday because apparently you can only do the booking 24 hours before surgery. Couldn't do it, because you they don't work on week-ends. Did it this morning and now they have a lot of issues for her to get the surgery. Need dr letters that she was not aware of her hip problems ect. </p>