As usual the IT systems don't work.

Please. I need to have my new Primary care GP very soon, so that I can renew my scripts for the next six months. I spoke to Chronic on the phone 22 hours ago. I was promised that my chosen GP would be appointed and I'd get an emailed confirmation. I have neither had that appointment, nor the email. It says something when Discovery apparently can't get their own systems to work. How am I expected to?

"We’ll contact you with feedback as soon as possible. "
25 hours ago. Seems I could be talking to Discovery's bot.

An update, for the record. Because the situation has gone from bad to worse. First, it took 44 hours (to 11 am Friday) before "feedback as soon as possible" and my pleading at last resulted in call from Discovery. The caller tried to nominate my Primary care GP while online to me. But had the same problem as I had. (Having a Primary care GP is Discovery's idea. Not helped by out of date data on their systems. My first two choices of GPs - I was looking for GPs accredited by Discovery as Premier Plus - I discovered didn't work with Discovery. Waisted time)

I asked that I receive emailed confirmation of that call. Some hours later I received that. From "executiveofficekzn". (KZN?) The problem has now been "escalated to the Systems Department", with "feedback within three to five working days". Time that I don't have. (Although I was verbally told that "escalated" might improve that.) I need to get chronic meds! I shall now have to make my GP appointment without a Primary care GP, presumably not getting a lower consultation fee. I'll then have to try and get that changed by Discovery. (From past experience, not easy. Discovery once emailed me to say I didn't have a Primary care GP. Despite the email text clearly stating who that was!)

This is now closed. But not because Discovery fixed the problem. I ignored their last ridiculous request by IT for a screenshot of what both I and Discovery had seen on the Discovery app. That my selected Doctor met the requirements. Thankfully my new Primary care GP's staff knows more about Discovery's systems than does Discovery. They knew what needed to be done. I finally have a newly assigned GP, after ten days of Discovery's faulty systems and incompetence.