Arrogant Staff / Lack of Customer Service / Terrible Customer Experience.

<p>I had taken Medical Aid with my previous employer as it was part of a benefit, once I left their employment I set off to continue with the medical aid. I was told, after numerous phone calls before finishing my last day, that I would have to wait until after I left the companies employment. All good and well. I then sent them an email to advise that my contribution would have to be reconsidered as my income would be less, and seeing that my income ties in with my monthly contribution I needed to get this resolved. I was only advised to complete an Income form and to get an avidavit from the police station. I did so and sent the forms through and my contribution was brought down. I though great stuff but when I wanted to make my first payment at the end of March I was told by one of their customer service agents that the billing name on my account was still in my previous employers name and that they would have to cancel from their side first. I contacted my previous employer and was advised that they did cancel from their side. I then queried this with Discovery again and was informed to complete another form to take over the Medical Aid on private capacity. This I also did and sent it back. Now I'm being treated like a villian because no one there can read an email or do a proper investigation into my queries. I've asked them numerous times how can I pay them or how do I go about but I wasn't getting any answers and they were not taking accountability for the lack of customer service / poor customer service. I told them that I don't mind paying the two months but got upset and started to wonder why I should pay for the fact that they couldn't give me the correct information from the start. I wasted phone calls to the bank, to them and have resulted in sending emails as I have no more airtime to waste. I emailed the last agent back to advise that nobody is investigating or reading my emails and that I wanted my email sent to a manager. Today I received a reply from Mr Michael Pegram contridicting everything his agent told me. Firstly I was informed by Tanya Botha that the two months I needed to pay in to re-activate my membership would be on the new premium they have given me after completing the forms and now Mr Pegram is telling me NO it's the old premium. This tells me he did not do a proper investigation and that he just thinks he's the main MAN telling me off. He also told me what the problem was with the EFT payment, I had to do it MANUALLY. Why did no one else tell me this????!!! His email is basically telling me that all this hassle, all these problems I've been experiencing with them means absolutely nothing to them and that I either need to PAY or **** OFF. I want their MD to see this, regional Manager, CEO. I want to have them see the absolute lack of Customer Service, Totally **** Customer Experience and Lack of accountability from their staff. If I don't get a call from a HOD or MD or CEO I will be taking this further with all my emails just to prove a point on how important Customer Service is to any Company. Perhaps they should appoint me to Teach their *********** staff on proper email etiquette as well. Speak to Mr Pegram, he has all my information. </p>