Arrogant Discovery Health

As a service provider, it is almost impossible to get problems resolved with Discovery. Extreme arrogance of telephone consultants. I have been unable to submit claims for patients for more than a month now. My patients have to pay in full for all consultations, leaving them highly annoyed. They have to travel 100km to to an alternative doctor who can actually claim. I have tried numerous phone calls, changed and updated my practice data on all the provider platforms of Discovery. No response from Discovery. Some data updates, some didn’t. Still can’t submit claims. Consultant today refused to help me because I could not give him the email reference number of my previous requests. So my patients unfortunately must settle every consultation and claim from Discovery. Very unfortunate