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tshepo P

1 reviews | Active since Jun 2012

14 Jun 2024, 18:05

Arrogant and refusing to pay my money

I submitted a claim on the 4th June 24 and I have made more 20 follow up with the call centre and to date I’m still waiting for my claim to be captured so they can refund my money that I have paid. Everytime I call them I’m told different stories everyday. I can’t wait to cancel this stupid medical aid

0
Replies (4)
Discovery Health
Discovery Health's reply18 Jun 2024, 07:23
Official
Dear Tshepo P

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible. 

Regards 
Discovery Health Servicing Team
Discovery Health
Discovery Health's reply18 Jun 2024, 15:30
Official
Dear Tshepo P

We have been in touch with you to answer your comments.

Regards
Discovery Health Servicing Team

tP
tshepo P's update19 Jun 2024, 11:32
Reviewer Update
You guys don’t know what you are doing. I have submitted an international claim and yet you pay it from my medical savings. THE MONEY IS SUPPOSED TO BE PAID FROM AN INTERNATIONAL BENEFIT PLAN. DO YOU GIYS KNOW WHAT YOU ARE DOING. I JUST CALLED AN THE MANAGER I SPOKEN TO JUST NOW ADVISED THAT I SHOUD HANG UP AND SHE CALLING ME BACK. ITS BEEN 15 MINUTES IM WAITING FOR HER TO CALL ME. I DONT KNOW WHAT YOU GUYS ARE DOUNG THERE. MY CLAIM IS LONG OVERDUE AMD STILL CAPTURED WRONG. ILL DONE WITH YOU GUYS
Discovery Health
Discovery Health's reply24 Jun 2024, 10:27
Official
Dear Tshepo P

We have been in touch with you to answer your comments.

Regards
Discovery Health Servicing Team