1 reviews | Active since Feb 2015
Arrogant
During April 2014 I ended my Discovery health membership. Two or three months later I started getting calls that I owe Discovery an amount of R 3 400.00. In absolutely every instance I requested the caller to specify what this payment is for. They could not say why. I requested them again and again to email me the details of this payment, but never, not once did I receive the information. My feeling was that I can not just pay over money without knowing the reason for it. The end result was that I was blacklisted by ITC.<br> <br> Reading other complaints about Discovery I realize it is standard practice for them to do things like this.<br> <br> The arrogance and unproffesionalism of Discovery is unbelievable.<br> <br> Discovery will never get any business from me again and hopefully the same from anybody reading this.
Thank you for speaking to me.
I confirmed that your membership was withdrawn last year April. During this time we contacted you and explained that there was an amount due to the Scheme due to over expenditure on the Medical Savings Account. We sent an email to you on the same day which outlined the details of the amount due and how this was created. We did not hear from you until the debt was handed over to a collection agency. I confirmed we received your payment for the amount outstanding and the listing with ITC will be updated as paid. Unfortunately, we are unable to remove the listing as this was correctly placed. I am sorry I could not provide you with the outcome you had hoped for.
Kind regards
Bruce
Thank you for speaking to me.
I confirmed that your membership was withdrawn last year April. During this time we contacted you and explained that there was an amount due to the Scheme due to over expenditure on the Medical Savings Account. We sent an email to you on the same day which outlined the details of the amount due and how this was created. We did not hear from you until the debt was handed over to a collection agency. I confirmed we received your payment for the amount outstanding and the listing with ITC will be updated as paid. Unfortunately, we are unable to remove the listing as this was correctly placed. I am sorry I could not provide you with the outcome you had hoped for.
Kind regards
Bruce