tT
tyleradammcdonald T

1 reviews | Active since Sept 2012

25 Mar 2024, 06:45

Arrears no instant payment option to reactivate benefits

Discovery Health

Never takes my debits

I missed a payment and so chose to make payment for my medical aid and vitality benefits on the online pay option

They don’t debit immediately it take several days

Every time I take up this option I make the monies available but they never debit in quick time

Money moves as I go along living as one does the. They debit when there’s not enough available

Why is there no instant payment option it should not take a week for you to take up the monies

Now my debit has been missed when the amount was made available

Please can you address this as not my benefits have been stopped twice this month

0
Replies (2)
Discovery Health
Discovery Health's reply25 Mar 2024, 06:53
Official
Dear Tyler

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible. 

Regards 
Discovery Health Servicing Team
Discovery Health
Discovery Health's reply25 Mar 2024, 15:15
Official
Dear Tyler

Please check your emails for feedback from us.

Regards 
Discovery Health Servicing Team