LH
LIezl H
1 reviews | Active since May 2015
04 May 2015, 16:55
Are there people or only robots working there?
I have been trying to get hold of somebody at Discovery to contact / reply / assist me and i am only getting system generated emails. <br> Are there actaul people working at Discovery or only robots?<br> i need to add a member and change my plan, but no one seems to interseted in assisting. <br> <br> i would like to speak to a manager ASAP<br> Please contact me ASAP<br> LIezl Human
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Discovery Health's replyOfficial
05 May 2015, 13:51Hello liezlhuman,
Thank you for your comment.
I would like to apologise for not receiving feedback on your initial email sent to us. We'll address this internally to prevent a reoccurrence of this nature. I confirmed that your premiums are billed through your employer and any financial changes would need to be requested through your HR contact person. I emailed the application form which you can complete and forward to them.
I discussed the details of making changes to your plan and followed up with an email. You are welcome to discuss this with your employer.
Kind regards
Rishana
Thank you for your comment.
I would like to apologise for not receiving feedback on your initial email sent to us. We'll address this internally to prevent a reoccurrence of this nature. I confirmed that your premiums are billed through your employer and any financial changes would need to be requested through your HR contact person. I emailed the application form which you can complete and forward to them.
I discussed the details of making changes to your plan and followed up with an email. You are welcome to discuss this with your employer.
Kind regards
Rishana
Discovery Health's reply05 May 2015, 13:51
Official
Hello liezlhuman,
Thank you for your comment.
I would like to apologise for not receiving feedback on your initial email sent to us. We'll address this internally to prevent a reoccurrence of this nature. I confirmed that your premiums are billed through your employer and any financial changes would need to be requested through your HR contact person. I emailed the application form which you can complete and forward to them.
I discussed the details of making changes to your plan and followed up with an email. You are welcome to discuss this with your employer.
Kind regards
Rishana
Thank you for your comment.
I would like to apologise for not receiving feedback on your initial email sent to us. We'll address this internally to prevent a reoccurrence of this nature. I confirmed that your premiums are billed through your employer and any financial changes would need to be requested through your HR contact person. I emailed the application form which you can complete and forward to them.
I discussed the details of making changes to your plan and followed up with an email. You are welcome to discuss this with your employer.
Kind regards
Rishana