Are There Any Humans Working At Discovery? or Is It Only Artificial Intelligence?

Item: Discovery Health
Rating: 2
Author: heidibransby H

Good day. After trying to access help on Discovery's automated telephone answering system, for over 30 minutes, without success, I'm writing what I need, in the hope a human being will reply. I've been prompted to appoint my primary care provider. When I follow the entire online system, I find the system is inadequate in its functionality. I require human being help with this. I've received feedback regarding a second blood pressure tablet added to my chronic medication. I don't know how to address the letter's feedback. I require human being help with this. Can a human being call me please. Thank you.

Helpful (0)

Replies (3)

Discovery Health's replyOfficial

29 Sept 2022, 10:42

Dear Heidi B

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.

Regards

Discovery Health Servicing Team

Discovery Health's reply29 Sept 2022, 10:42

Official

Dear Heidi B

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.

Regards

Discovery Health Servicing Team

heidibransby H's updateReviewer Update

29 Sept 2022, 11:49

I'm delighted to confirm that a lovely human being has now contacted me telephonically from Discovery, and I've been able to address both my queries. Thank you so much. I'm so grateful to "T" who called me, and assisted me instantly and professionally.

heidibransby H's update29 Sept 2022, 11:49

Reviewer Update

Discovery Health's replyOfficial

05 Oct 2022, 11:46

Dear Heidi B

Thank you so much for taking the time to give us your positive feedback.

Regards

Discovery Health Servicing Team

Discovery Health's reply05 Oct 2022, 11:46

Official

Dear Heidi B

Thank you so much for taking the time to give us your positive feedback.

Regards

Discovery Health Servicing Team