Are Discovery shying away from human interaction?

Trying to find a contact mail address on Discovery's website for a query became an impossible task: You are forced into a list of FAQ's, and also a robot, which they call 'bot'. It only contains the very basic information, and I'm surprised that people would actually phone a call centre to ask those questions. Above that it says 'login to submit a query': That to is out of order, because when you submit it, the browser doesn't change. On phoning the call centre, I heard, "we are currently experiencing high call volumes", and that is it. So it seems as if Discovery is shying away from human interaction.