1 reviews | Active since Jan 2023
APPROVED PREAUTH WITHDRAWN 6 MONTHS AFTER APPROVAL
The day I found out I was pregnant I requested a preauthorisation from Discovery for an elective C-Section. The procedure was Approved and a preauthorisation number for admission was provided... Since I recieved a sure okay from Discovery for this I thought all was in order.... 6 months later on the 29th December 22 I receive a devastating phonecall from one of their consultants informing me that they have "reviewed" my preauthorisation and have subsequently withrawn the preauthorisation with immediate effect! I asked the consultant why this was approved in the first place she couldnt give me a reason! Im highly dissapointed and i feel like i deserve a fair explanation for this! I couldve made alternative arrangements 6 months ago had i known that this procedure was not covered on my plan!..
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards Discovery Health Servicing Team
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards Discovery Health Servicing Team
We’ve contacted you regarding your complaint.
Regards Discovery Health Servicing Team
We’ve contacted you regarding your complaint.
Regards Discovery Health Servicing Team
