SR
Sheree R

1 reviews | Active since Jan 2023

02 Jan 2023, 02:16

APPROVED PREAUTH WITHDRAWN 6 MONTHS AFTER APPROVAL

The day I found out I was pregnant I requested a preauthorisation from Discovery for an elective C-Section. The procedure was Approved and a preauthorisation number for admission was provided... Since I recieved a sure okay from Discovery for this I thought all was in order.... 6 months later on the 29th December 22 I receive a devastating phonecall from one of their consultants informing me that they have "reviewed" my preauthorisation and have subsequently withrawn the preauthorisation with immediate effect! I asked the consultant why this was approved in the first place she couldnt give me a reason! Im highly dissapointed and i feel like i deserve a fair explanation for this! I couldve made alternative arrangements 6 months ago had i known that this procedure was not covered on my plan!..

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Replies (2)
Discovery Health
Discovery Health's reply03 Jan 2023, 06:51
Official
Dear Sheree V

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible. 
   Regards Discovery Health Servicing Team
Discovery Health
Discovery Health's reply03 Jan 2023, 16:36
Official
Dear Sheree V

We’ve contacted you regarding your complaint. 
   Regards Discovery Health Servicing Team