Approved PMB, insisting on using my MSA

1. M y husband had a consultation with SB van As on 4 May.<br> 2. Service provider submitted claim with wrong ICD10 code, paid from my MSA and not PMB,.<br> 3. Service provider submitted correct account on 1 Jun with correct ICD10 code.<br> 4. Discovery refuse (without giving me a reason) to correctly pay this account as a PMB.<br> 5. Spoken to 4 consultants in last month to sort this out, one more *********** than the next. Each time just saying that they will look into it and call me back. <br> 6. Spoke to manager Nivesh today, another 19 minutes of my life wasted, with no luck. Phone got disconnected as all my airtime was used up, told him line was about to disconnect and he just kept quiet. Did not get a reference number from him. <br> 7. Line disconnected and Nivesh could not be bothered to call me back to give me the reference number for my call. <br> 8.Apparently I am being unrealistic expecting this to be sorted out today, i mean, it has only been a month since the correct account was sent through.<br> 9. I want this sorted within the next 24 hours and I want a detailed explanation as to why this wasn't resolved after my first phone call.