Approved Chronic Condition Being Incorrectly Paid from My MSA

I am writing to formally raise a concern regarding my approved chronic condition, which is currently being incorrectly paid from my Medical Savings Account (MSA) rather than from the Chronic Illness Benefit as stipulated in my plan. Despite receiving confirmation that this condition and its prescribed medication are approved under the Chronic Illness Benefit, I have noticed that recent claims continue to be deducted from my MSA balance. This not only contradicts the approval but also reduces my available day-to-day medical funds unnecessarily. Please could you urgently review this matter and ensure that all relevant claims are reprocessed and paid from the correct benefit. I would also appreciate written confirmation once the correction has been made, as well as clarity on how future claims will be handled to prevent this from recurring.