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Byron T

1 reviews | Active since Nov 2016

13 Dec 2016, 12:20

App**** for Medical Aid - 2 Weeks and Still Waiting...

<p>An application was submitted on the 1st December 2016 with regards to applying for Medical Cover / Aid. I have contacted the call centre twice and in both cases I was told that my application would be escalated. It has been 12 days since my application and I am still waiting for feedback. </p>

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Replies (6)
Discovery Health
Discovery Health's reply13 Dec 2016, 14:22
Official

Dear byronious

We saw your comment and understand your frustration.

We are investigating your query and we will contact you shortly.

Regards
Discovery Health Servicing Team

Discovery Health
Discovery Health's reply14 Dec 2016, 15:11
Official

Dear byronious

We have been in touch with you to answer your comments.

Please let us know if you have any questions.

Regards
Discovery Health Servicing Team

BT
Byron T's update20 Dec 2016, 12:10
Reviewer Update

I am still waiting for positive feedback. I was told by a manager at the call centre that it would be sorted out by midday Thursday (15 Dec) and when I contacted the call centre yesterday I was told that there is a 48 hour waiting period from the 13 Dec when my app was updated. The agent was rude and arrogant and refused to hear me out. I received an email this morning (reply from the email i sent on the 15th Dec) stating that I need to wait 3 Working Days for feedback. My original app was submitted on the 1st December - today is the 20th Dec.

BT
Byron T's update22 Dec 2016, 13:24
Reviewer Update

STILL NOTHING!!!

Discovery Health
Discovery Health's reply22 Dec 2016, 14:40
Official

Dear byronious

We have been in touch with you to answer your comments.

Please let us know if you have any questions.

Regards
Discovery Health Servicing Team

BT
Byron T's update27 Dec 2016, 14:36
Reviewer Update

Finally Sorted