dH
dipesh H

1 reviews | Active since Dec 2012

24 Feb 2023, 10:43

Application for special payments

Oh, wow! Let me tell you about my amazing experience with Discovery! On the 3rd of January 2023, I submitted an application for special payments claim, and you won't believe what happened next! On 26 January, when I didn't hear from them, I logged onto the Discovery Website to check the progress, and it turns out that the claim was submitted, but I couldn't access it. No biggie, I just decided to resubmit the claim. I mean, why wouldn't I, right? It's not like their processing time is two to three working days or anything. Fast forward to the 16th of February 2023, and my claim was still not settled. So I called their call centre and was promised that it would be settled by Tuesday 21 February 2023, and I would get a call from them to confirm it. But did I get that call? Nope, of course not! So I called them again on the 24th of February to query the claim, and guess what? The respective department couldn't view the PDF document. Can you believe it? A company that can't view a PDF document? Even my cellphone can view a PDF document. I'm starting to think that Discovery is in some serious trouble here. But don't worry, they've assured me that my claim will be processed by next week. And if you were in my shoes, would you actually believe that?

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Replies (5)
Discovery Health
Discovery Health's reply24 Feb 2023, 11:10
Official
Dear dipesh

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible. 

Regards Discovery Health Servicing Team
Discovery Health
Discovery Health's reply24 Feb 2023, 14:50
Official
Dear Dipesh

We have been in touch with you to answer your comments.

Regards Discovery Health Servicing Team
dH
dipesh H's update03 Mar 2023, 17:24
Reviewer Update
Oh wow, how impressive! It only took over 8 days to go to the moon and back in 1969, which is the year that Discovery service level seems to be stuck in. And let's not forget the groundbreaking achievement of NASA's Mars Pathfinder mission in 1996, which only took a mere 6 months to reach Mars. Now, what does any of this have to do with Discovery's abysmal service? Oh, right, I almost forgot - if you're lucky, you might receive proper service from them in just 8 days, despite their laughable claim of 5 working days. But who are we kidding? You'd probably have a better chance of booking a spot on the next Mars mission than getting anything done by those *********** Discovery people. They'll bombard you with phone calls promising to "work really hard" to settle your matter, but in reality, they'll just waste your time for another week with no progress. I mean, come on, have they never heard of the saying "talk is cheap" or "actions speak louder than words"? And let's be honest, does anyone actually believe that there's an application for special payments process? It's all just a farce. Clearly, Discovery is experiencing some serious internal problems that are preventing them from providing even basic levels of customer service. So, unless you want to be endlessly frustrated and disappointed, steer clear of this *********** company.
Discovery Health
Discovery Health's reply09 Mar 2023, 11:48
Official
Dear Dipesh

We have been in touch with you to answer your comments.

Regards Discovery Health Servicing Team
dH
dipesh H's update09 Mar 2023, 13:26
Reviewer Update
Dear Discovery team,

I humbly apologize for any inconvenience or offence caused by my previous message. I regret any frustration or disappointment that may have been expressed. I want to acknowledge that payment was received on the 28th of February 2023 and express my sincere gratitude for the efforts made to resolve the claim. Though it was unfortunate that it took a complaint on this forum to expedite the process, I understand that these things can happen and I appreciate your dedication to ensuring that the matter was resolved. Once again, please accept my apologies for any miscommunication or confusion.