1 reviews | Active since Dec 2012
Application for special payments
Oh, wow! Let me tell you about my amazing experience with Discovery! On the 3rd of January 2023, I submitted an application for special payments claim, and you won't believe what happened next! On 26 January, when I didn't hear from them, I logged onto the Discovery Website to check the progress, and it turns out that the claim was submitted, but I couldn't access it. No biggie, I just decided to resubmit the claim. I mean, why wouldn't I, right? It's not like their processing time is two to three working days or anything. Fast forward to the 16th of February 2023, and my claim was still not settled. So I called their call centre and was promised that it would be settled by Tuesday 21 February 2023, and I would get a call from them to confirm it. But did I get that call? Nope, of course not! So I called them again on the 24th of February to query the claim, and guess what? The respective department couldn't view the PDF document. Can you believe it? A company that can't view a PDF document? Even my cellphone can view a PDF document. I'm starting to think that Discovery is in some serious trouble here. But don't worry, they've assured me that my claim will be processed by next week. And if you were in my shoes, would you actually believe that?
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards Discovery Health Servicing Team
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards Discovery Health Servicing Team
We have been in touch with you to answer your comments.
Regards Discovery Health Servicing Team
We have been in touch with you to answer your comments.
Regards Discovery Health Servicing Team
We have been in touch with you to answer your comments.
Regards Discovery Health Servicing Team
We have been in touch with you to answer your comments.
Regards Discovery Health Servicing Team
I humbly apologize for any inconvenience or offence caused by my previous message. I regret any frustration or disappointment that may have been expressed. I want to acknowledge that payment was received on the 28th of February 2023 and express my sincere gratitude for the efforts made to resolve the claim. Though it was unfortunate that it took a complaint on this forum to expedite the process, I understand that these things can happen and I appreciate your dedication to ensuring that the matter was resolved. Once again, please accept my apologies for any miscommunication or confusion.
I humbly apologize for any inconvenience or offence caused by my previous message. I regret any frustration or disappointment that may have been expressed. I want to acknowledge that payment was received on the 28th of February 2023 and express my sincere gratitude for the efforts made to resolve the claim. Though it was unfortunate that it took a complaint on this forum to expedite the process, I understand that these things can happen and I appreciate your dedication to ensuring that the matter was resolved. Once again, please accept my apologies for any miscommunication or confusion.
