LK
Lwandile K

1 reviews | Active since Nov 2012

08 Aug 2017, 14:30

Application for Membership

<p>I app**** for membership with Discovery Health early July hoping that my application will be activated on the 1st of July - Which was confirm confirm telephonically that it was possible since I app**** before the 10th day of the month. I have since been waiting for confirmation of my application and had to pick up the phone myself and send an email which was responded to advising that I needed to complete a few sections on the application form which I did,the s very same day. I sent the same pages 3 times after they have been requested and no one bothers to advise me of the process of my application. No email, no SMS no phone call.</p> <p> </p> <p>It is now August and no one has said anything about the process of my application.</p> <p> </p> <p>I'm hoping this bad review will put some fire on someone's seat so that I can get cover.</p> <p> </p> <p>I'm not impressed at all especially since I am trying to rejoin on an individual capacity and through a company. The service recieved is appauling to say the least. Not sure why I'm applying to this medical aid who treat potential clients like this.</p> <p> </p>

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Replies (2)
Discovery Health
Discovery Health's reply08 Aug 2017, 15:15
Official

Dear Lwandz

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.

Regards
Discovery Health Servicing Team

Discovery Health
Discovery Health's reply11 Aug 2017, 13:55
Official

Dear Lwandz

We have been in touch to answer your comments.

Regards
Discovery Health Servicing Team