Hellopeter
Share Your Experience

1 reviews | Active since Sept 2012

28 Jan 2024, 08:57

Apple Watch benefit request no response poor service

For weeks now I have been waiting for discovery to give me the full outstanding amount Owed on my Apple Watch benefit

I’ve requested a direct option to pay and for weeks now no response

Shocking service

0
Replies (9)
's update29 Jan 2024, 08:41
Reviewer Update
A response would be nice
Discovery Health
Discovery Health's reply29 Jan 2024, 09:39
Official
Dear Tyler T

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible. 
Regards Discovery Health Servicing Team
's update29 Jan 2024, 09:51
Reviewer Update
Please call after 12 as I will not be available before then thanks
's update31 Jan 2024, 16:47
Reviewer Update
No one has contacted me to address this

All I want to do is pay the watch off

Discovery Health
Discovery Health's reply01 Feb 2024, 09:41
Official
Dear Tyler T

Please check you email for feedback from us.
Regards Discovery Health Servicing Team
's update01 Feb 2024, 11:08
Reviewer Update
You service is absolutely shocking

You ve sent me a collections notice handing over my account to a debtor

When for weeks I’ve requested and outstanding amount owed to pay up the benefit in full

So I can take up my new Apple Watch benefit for the new year

I’m not asking to the outstanding amount owed in arrears I’m asking for the Full amount owed so the watch is outright paid off

You don’t call me and you send something that is not what I asked for it s absolutely rediculous

No service what so ever
's update01 Feb 2024, 15:47
Reviewer Update
Still waiting
's update03 Feb 2024, 09:26
Reviewer Update
Your service is non existent discovery
Discovery Health
Discovery Health's reply05 Apr 2024, 13:16
Official
Dear Tyler T

We have been in touch with you to answer your comments.

Regards Discovery Health Servicing Team