Appauling Service and Incompetence

We are due a premium refund and after 3 weeks of numerous communications between myself and Sam Sooknunan in Finance, numerous consultants at healthinfo and the CC you still cannot seem to get this right!!! We have completed the necessary documentation to update the debit order banking details for the refund to be processed as requested and this has been sent through about 7 times, and yet they continued to update the claims banking details and process the refund into the old debit order bank details which no longer exist. Eventually having to call the CC, I spoke to Matthew Koopman who updated the details correctly and assured me that the refund that was already scheduled for processing would be processed to the correct account once again it was processed to the old account number. I have complained to healthinfo and CC'ed Sam and they are ***********. I have to call again today to speak to yet another consultant Theo as he introduced himself who became rude and refused to transfer me to a Manager as he declared to be a Senior and if he transferred me it would be to another consultant apparently that's your process. He said he would reprocess the refund!! Still no reference number