APPALLLED!!!!

APPALLED!!!!

I am extremely frustrated and deeply disappointed with the ongoing issues I continue to experience with Discovery!

After over two months of stressful back-and-forth communication to correct the inaccurate onboarding information initially captured by their team, I was under the impression that matters had finally been resolved. Unfortunately, this has not been the case.

For the second consecutive month, my debit order has been processed on the 1st, despite my repeated and explicit requests—both telephonically and via email—for the debit date to be set to the 5th, as I am paid weekly and do not have available funds before then. This has once again resulted in unnecessary bank charges due to returned debit orders, which I have to pay!!!

What is particularly unacceptable is the lack of accountability. My concerns have been dismissed with the claim that the email address I emailed is no longer active, without any effort to verify that I had also been corresponding directly with an agent—ironically, the same agent responsible for the initial errors!!!

There has been no attempt to proactively resolve these issues, no acknowledgment of fault, and no effort to offer an apology!!!!

As a PAYING client, I find it entirely unacceptable to be treated with such disregard!!! Medical aid is a HEFTY expense, but client care is non-existent!!!! In fact, I am being treated with such disdain it is shocking!!!

I am frustrated and appalled by the persistent service failures and lack of professionalism!!! This ongoing situation is unacceptable, and I expect immediate attention and resolution.

I have reached the point of complete dissatisfaction. I am taking this to the Council for Medical Schemes.