Appalling Unprofessional Service

I logged a complaint telephonically on the 11/01/2021 with regards to the appalling service received by the Oximeter team. Until today it has still not been resolved. 1. Sophia contacted me and said that my husband was in hospital because is complaint caused his blood pressure to increase. My husband is critical in ICU and this was a joke to her. Alfred who I logged the complaint with advised that an email was sent to her Team Leader/Manager, no phone call to resolve this complaint. 2. I received an SMS from Discovery on 08/01/2021 to collect my Oximeter at Dischem Canal Walk - Dischem advised that this is a Discovery issue as no Oximeters were received. Complaint still not resolved. No phone call.