Appalling Treatment of Their Own - Discovery Health

Currently receiving extremely appalling service from Discovery Health as an organization, their staff, its ridiculous systems, and total disregard for members well being.

on Saturday 11 Jan. 2020, my wife went for a routine eye test at an optometrist. Following an eye scan, the doctor notices swelling around her optical nerve and sent the images off to a specialist. On Monday morning, 13.01.2020, we received a call from the doctor that a specialist appointment was already booked and that she needed to get there immediately.

We spent the following 90 minutes witnessing how an entire organization ran around to give my wife the best service, all with urgency and haste. Going as far as booking her bed at the hospital. While on the line with Discovery, the doctors' rooms informed us that Discovery's systems were offline at the time and that we could go ahead as they will get the necessary authorizations.

Upon arrival at the hospital, we were refused a bed due to our case being referred to the standards department. Upon further investigation, we came to realize that Discovery has placed the membership as Category A, which lists "More than 90 days without a medical aid". The baffling part is that the reason we went 90 days without medical aid was due to service failure on Discovery's part. While applying for the membership, an online link was completed by my wife, which took months to finalize due to Discovery's internal departments not processing the application or failing to approve the membership due to not being able to open attachments (due to a some or other internal IT mess). When the membership was eventually approved, we received notice in July 2019, that the membership was active from 1 June 2019. Strangely enough, no one bothered to notify us, that the membership was active. despite numerous follow-ups made.

Fast forward to this week, we are left being chased away by a hospital, stressed out of our minds with a medical emergency which we have no idea of the severity of, all while awaiting countless back and forth to clear up a mess caused by Discovery Health.

The real kicker fo this entire situation... MY WIFE IS AN EMPLOYEE OF DISCOVERY HEALTH!

If this is how Discovery Health treats its staff, I fear for the treatment their members are subjected to...

Appalled, Frustrated, and Disappointed.

Elgee Davies Cell: *** Email: ***