Appalling Service that could **** you.

My sister was admitted into Brenthurst hospital with a severe headache on Thursday night. I wen to go see her on Friday but couldn't as she had gone for scans. I later spoke to her and she said that she didn't do the MRI scans as the machine is not working. Therefore she was left unattended at the radiology for two hours till someone told her that the machine is not working. On Saturday i asked the doctor and nursers if they could transfer her to another place where the machine is working as she is complaining about her head. They gave me attitude and couldn't bother assisting me. They did not transfer her, they discharged her which is not what i had asked for and didn't even bother to help us with the wheelchair as she was heavily medicated. We then went to Carstenhof Hospital were they performed a CAT scan and found a clot in her head. The doctor then transferred my sister to Garden City Hospital to see specialist. We were again met by difficulties as the doctor from Carstenhof send us to a hospital which is not covered within her network. Now my sister cannot receive treatment cause Garden City want a R8000 for admission was not mentioned to us. Now we are running around trying to raise R8000 for a mistake that was done by the doctor and not us. This weekend has been very disappointing from the service received at Brenthurst Clinic to the oversight of the R8000 which was not mentioned to us. My sister has a head problem which is deemed critical. I had to fight to get her out of Brenthurst as they did not see the urgency of the matter and later become rude cause i wanted my sister to get treatment. Secondly now we again inconvenienced by the R8000 which is needed immediately cause the doctor sent her to the incorrect place. This is sad indeed cause when i called discovery they said they cannot assist. I must go get a letter from the other doctor stating why she was transferred to a hospital which is not part of her network. Its sad that when we needed Discoveries assistance they couldn't even do anything but tell me that they cant do anything after so much that me and my family have endured this weekend. Whats more sad is that my whole family is on Discovery and now m asking myself is it really worth it if discovery is also unable to assist but they happy to take my money every moth. They couldn't even try assist just a plain "sorry but we cannot assist"