Appalling service medical claim not paid

I am very disturbed with the treatment from Discovery Health. My medical aid savings where depleted and my plan had an option of consulting Discovery network Doctors when the savings has been depleted. I phoned Discovery call center on the 16/03/2020 to check the nearest Doctor in my area. The consultant informed me that Dr Unben Pillay is one of the Discovery network Doctors close to my are that I can go to. Consultant confirmed that the medical aid will pay for Doctor consultation even if my savings have been depleted. My medical claim amount of R477.80 date 16/03/2020 was declined and I have been in contact with Discovery for months now. Early in the month of July I got a call from Discovery and the consultant informed me that he has listen to the conversation that I had with the consultant and forwarded the voice recording to his manager and informed me that I will get feedback within 10 days. Till this day the no feedback of the voice recording and the claim has not being paid. I have received notification that my account with the Doctor has been handed over due to none payment.