Appalling service from Medical Aid

Discovery medical aid.

Subject: Concerns regarding Dis-Chem's Service Standards

I am writing to express my disappointment and frustration with the services provided by Dis-Chem since taking over from Med Express. Specifically, I have encountered the following issues:

1. Lack of follow-up and tracking: Med Express would proactively monitor and notify me when my medication was due for collection. In contrast, Dis-Chem has not provided this essential service, resulting in delayed medication collection.

2. Inefficient processing: Despite having a valid prescription, I have been unable to collect my medication for two weeks. On visiting Dis-Chem Southgate, I was informed that nothing had been processed and, consequently, they could not assist me.

As a patient relying on timely medication, this level of service is unacceptable. I urge you to address these concerns promptly and provide a reliable alternative for collecting my medication without unnecessary hassle.

I appreciate your attention to this matter and look forward to a resolution.