Appalling Service from Discovery Customer Care

I have tried to submit a claim to Discovery for about 2 weeks. Each time they refuse to claim and each time for a different reason, e.g the doctor's practice number was incorrect, it was not. Eventually, after the 4th time, I asked to speak to a manager. The agent refused to put me through, saying that I had to go through and escalations process - for the 5th time for the same claim. The Customer Care Team will NOT assist and I've had enough. The first time I called I was told that I did not have consent to work on the profile I was phoning about. I do have consent, but she was adamant that I didn't have consent. I had to put the phone down, call someone else and I managed to assistance, but Discovery has still not sorted the issue out. The service has been appalling and completely unprofessional. There are other medical aids to join and the customer care services need to keep this in mind. We do assist in paying salaries. Please listen to all my telephone calls which were made on ***. Please will a manager call me asap to get this issue sorted out?