Appalling Service from Discovery

I have tried to have my MSA transfer resolved with Discover from my previous Medical Aid (administered by Discovery). The MSA transfer from my previous Medical Aid was processed on the 14th of January 2023 (after 5 months) as confirmed by the Finance department. I have been bounced around from pillar to post with no one resolving the matter. They have since asked me to rate their appalling service and still no feedback. I need to use my MSA urgently but apparently health of clients clearly does not matter to Discovery