Appalling Service & Disappointment

On the 22nd of June if I am not mistaken I was in contact with Reshika who is in sales I assume to assist and reactivate my cover with discovery immediately and I asked her if it would cover me immediately she advised yes however once the underwriters have confirmed which is normally within 24hrs. <br> The reason I had asked or wanted it immediately was due to my feeling a little under the weather, willing to pay R764 just to go for a check up immediately of possible now she advised of the double debit with neither bothered me , then I got a call from her the following day saying there was a couple of questions if not 2 that the underwriters had for me before I hear the verdict.I decided to go to a DR and pay once , as I left the doctor's room sent her an email advising it should rather commence on the 1st of July which is where she responded she would advise new business. On the 7th of July to my surprise an sms comes through telling me my membership will be suspended due to non payment though money was there.Apparently I have to pay double on the 25th for not being covered this month, I am disgusted by such treatment and disappointed as since 2008 I have been a member at Discovery