Appalling service

I don’t know what’s happening to Discovery but the service I’ve been receiving is terrible. I’ve been trying to get them to sort out my medical savings account, they said turn around time is 2 working days, it’s been 2 weeks now going to 3. I can’t collect my medication because the people I always talk to never get back to me with feedback. This is very disappointing. I’ll move my medical aid to Momentum, maybe their service is way better than Discovery.