Appalling Service! - Claims

I am a chronic attendee of counselling therapy. I cannot use my medical aid to pay for this because I was told I had run out of medical aid savings. I have had to pay R800 twice from my own pocket, which I fairly believe defeats the whole purpose of paying for medical aid every month. I would love it if this complaint was taken seriously and if Discovery could refund my money. I mean we pay so much every month to have medical aid but when an emergency arises, you guys basically tell us that you all cannot help - just because we have depleted our MSA's.

This service is extremely disappointing for a company like Discovery!