Appalling service

Good day

I called in to request a covid vaccine certificate. I was being transferred numerous times. From Core, Keycare and then to Flexicare.

The first two departments said that they could not assist me at all, which I found that to bizzare and their sheer reluctance to assist was distasteful.

Curtis Phakula, from Flexicare was the last person whom I was transferred to. What a ********** experience that I encountered when I was serviced by this gentleman. Sheer arrogance and lack of respect and professionalism left me in shock. To an extent that he tells me that I am paranoid, is bewildering.

Can we please listen to that call and I would love that a manager calls me to resolve my query because if we listen to that call no first call resolution was attempted at all, only when I started mentioning I want to speak to a manager he started attempting to assist.