Appalling Service

Discovery never fails to disappoint. Literally every year I have to complain about Discovery on this platform. If it's not them not authorizing my hospital admissions, it's issues with my medication. Since they stopped using Medexpress for recurring scripts, getting my meds has been like pulling teeth. I'm not getting notifications for collections anymore. Last time (03 Aug) I had to pay cash because when Clicks tried to process my meds, Discovery didn't allow them because apparently I was only due to get it on the 7th of Aug, which made no sense because my 30days supply had already been finished on the 3rd. Anyway, I decided I'll pay cash. This means my supply should be finished by 3rd Sept, but today I went to Clicks and was told they can't process it because according to Discovery I'm only supposed to collect on the 15th Sept...what ******* is this?? I had to pay cash AGAIN today. Why am I paying so many thousands every month for me to end up paying for my chronic medication from my own pocket? I've had enough of Discovery, honestly. I tried querying this the last time via their Whatsapp channel & I was told I needed to speak to Clicks, Clicks is saying the problem is with Discovery. I'm very annoyed. I need to get another Medical Aid service provider, seriously!