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Inder R

1 reviews | Active since Jul 2014

10 Apr 2023, 14:56

Appalling Service

Hi I was chatting to an on-line consultant on two occasions at discovery vitality, I need to update my phone details as I have changed devices, she could not assist me on-line. Its now been a few weeks since the 2nd follow up with no success. I also asked her to get a manager to call to assist no success. Do people appreciate their jobs and doe organizations appreciate the clients they have. Almost very time I contact discovery, medical, banking or vitality I get same appalling service.

BTW Discovery Vitality does not appear on the list

0
Replies (10)
Discovery Health
Discovery Health's reply11 Apr 2023, 07:02
Official
Dear Inder R

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
   
Regards
Discovery Health Servicing Team

Discovery Health
Discovery Health's reply13 Apr 2023, 09:24
Official
Dear Inder R

We have been in contact with you.
   
Regards
Discovery Health Servicing Team
Discovery Health
Discovery Health's reply14 Apr 2023, 16:06
Official
Dear Inder R

We contacted you to discuss your query.
   
Regards
Discovery Health Servicing Team
IR
Inder R's update19 Apr 2023, 14:46
Reviewer Update
Hi

Its another 3 business days with no response or update. I have emailed the customer service manager with no acknowledgement of my email.

Regards

IR
Inder R's update02 May 2023, 12:29
Reviewer Update
It seems like Discovery does not care about business. Since my last follow up on the 19th of April there has been no communication. I sent and email to Trish the discovery customer service manager on the 14th April, I received an out-of-office and followed up with another email on the 17th April, to date no response. I would like to speak to anyone that appreciates me as a customer and call me with solutions.

Kind regards

Discovery Health
Discovery Health's reply05 May 2023, 12:48
Official
Dear Inder R

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible. 
Regards Discovery Health Servicing Team
IR
Inder R's update07 May 2023, 16:49
Reviewer Update
Good Afternoon

Its 3 weeks since. How much long for a resolution. I would appreciate a call from the customer service director, from Vitality, banking and Health.
This is unacceptable.

Regards
Discovery Health
Discovery Health's reply10 May 2023, 13:01
Official
Dear Inder R

We have been in contact with you.
Regards Discovery Health Servicing Team
IR
Inder R's update15 May 2023, 09:14
Reviewer Update
Good Morning

I have not received any calls. I would like details. Belo was my last request.

Its 3 weeks since. How much long for a resolution. I would appreciate a call from the customer service director, from Vitality, banking and Health.
This is unacceptable.

Regards

IR
Inder R's update29 May 2023, 13:42
Reviewer Update
Good Afternoon

I have not received any calls. I would like details. Below was my last request.

Its 4 weeks since. How much long for a resolution. I would appreciate a call from the customer service director, from Vitality, banking and Health.
This is unacceptable.

Regards