Appalling Service

Discovery Medical Aid has to be the WORST service provider on the PLANET. I had cause to twice Consult a Specialist in January for which I had to pay cash R1850 per consult. An associated specialist was cause for another R1200 cash payment. I submitted the receipted accounts to Discovery who paid me some R600 per visit for first two consults (from my MSA) and a further R474 to the specialist (for what??) (from my MSA) I have not seen payments attributed to the second Specialist. I have written 4 letters of complaint to Discovery and received two calls from Call Centre Agents who undertook to resolve the matter. Its NOT been resolved !!! and they now do NOT answer my correspondence. I received a Claims Transactions History which was WRONG. I have requested that the matter be escalated and….NOTHING !! . Customer Service is clearly an alien concept in Discovery and I don’t know how to progress the matter because I cannot find contact details for the responsible (?) people in this organisation. IDEAS anyone ???