Appalling service.

I am appalled by the service that I have been receiving from Discovery pertaining to certain matter. For a so called world-class organization, this is really not what I expected and I am very disappointed to say the least. On 25 January 2018 I contacted Discovery to reissue me with a medical aid card seeing that my existing card details had rubbed off. I was informed the card would be delivered to my office in Sandton 3 weeks thereafter. A few weeks elapsed and the card had not been received. I then contacted Discovery again to ensure the delivery details were correct, which they were. They informed that the card would be redelivered. A few weeks passed and the card was still not received. I filled in a service rating survey stating that I was not impressed with the poor service. I received a call and they suggested I collect the card from their office in Sandton to which I agreed. The gentleman on the line informed that he would call me once the card was ready. I’m still waiting for the call. I then resorted to filling in the online complaints form. As per the site I was to expect a phone call within 24 hours. It has been approximately 2 months with no call or response from Discovery. I decided to call in again and lay a formal complaint. The gentleman on the line seemed promising and said the card would be couriered to me. Guess what…still no card. I must admit I have been a client of Discovery for many years, and have always experienced great service. Yet the pathetic and *********** service I have received from all I have dealt with since January has negatively impacted my perception. Such individuals that I have dealt with should possibly assess as to whether or not their work ethic is in line with what Discovery stands for.

Totally disgusted.