FM
Fortunate M

1 reviews | Active since Mar 2009

12 Jul 2018, 10:58

Appalling Service

I submitted an application in May 2018,it is now July 12 and I have yet to get membership but I have been sent from pillar to post and all these times I am the one who has had to phone discovery New Business to get feedback as to why my application is taking so long. It is always something ,its like they realize only after I give them a call that one question was not filled to their satisfaction. I called today and spoke to a lady by the name of Portia and she say I have to fill in something else yet again. This is kind of service is appalling to say the least especially to potential clients. I would advise people wanting membership to rather think twice as the constant phoning and following up has become tedious and annoying.

0
Replies (2)
Discovery Health
Discovery Health's reply12 Jul 2018, 11:44
Official

Dear leebh

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.

Regards
Discovery Health Servicing Team

Discovery Health
Discovery Health's reply16 Jul 2018, 11:17
Official

Dear leebh

We have been in touch with you to answer your comments.

Regards
Discovery Health Servicing Team