APPALLING SERVICE

CONSULTANTS: Rozanne- Consultant @ Discovery ****e- told me she is a manager, however Riaan (Consultant) advised that she is just a Team Leader- WHY DO THE CONSULTANTS AT DISCOVERY LIE AND IS THIS THEIR STANDARD WAY OF PRACTICE? LORRIANNE- PA TO THE CEO OF DISOVERY (ADRIAN GORE)- dropped the call in my ear and never returned my call. Riaan- Consultant- advised that he will get the relevant parties to call me and also do a follow-up and until now NO CALL FROM ANY OF THE ABOVE.

I really don't know who to turn to anymore as all the consultants makes empty promises. Upon speaking to Rossane(consultant) she advised that I cannot make payment arrangements, as due to financial difficulties, I have skipped one payment, however that the suspension on my medical aid will be lifted when I make the payment, which I did at the end of October.

Now I am being told that my membership cannot be unsuspended.

Further to that, I have been struggling since June to get my mother onto the medical aid......... and up till now this has not materialized.

I spoke to ****a and requested a copy of the recordings. ****a then transfered me to your PA - Lorian. I am not sure if she intentionally dropped the call in my ear, but until now no one contacted me in order to finalize the matter.

I spoke to Riaan on the 16th or 17th of November, who promised that he will do a follow-up and promised to get Lorian to call me and until now, I have not received a call from anyone of your staff.

PLEASE ADVISE IF THIS IS THE STANDARD PRACTICE AT DISCOVERY ON HOW TO TREAT CUSTOMERS.

I KINDLY REQUEST A REFUND ON THE R1200.00 THAT I PAID IN OCTOBER AS I WOULD ALSO WISH TO CANCEL MY MEMBERSHIP DUE TO THE APPALLING SERVICE THAT I HAVE BEEN GETTING.